Webroot Answers Your Security Questions


By Andrew Brandt

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I’m very pleased to present today the first in a series of videos we’ve produced. The videos have the lofty goal of addressing the most pressing questions relating to malware, cybercrime, and online fraud. We’ll take you behind the scenes at Webroot and introduce you to some of our Threat Research team in the process.

In this first video, Webroot’s Director of Threat Research, Jeff Horne, answers a question submitted to us via Twitter direct message about the motives behind most cybercrime, and whether there are any examples of malware or other types of malicious online activity that have been motivated by anything other than financial gain.

We’re planning to release a new video every other Monday from now on. When you’ve thought of that question you always wanted to know the answer to, tweet @webroot or send an email to blog (at) webroot.com, and we’ll answer the ones about cybercrime. We’ll try not to disappoint, but offer no promises. If you think of questions about something else, send them to Dr. Phil or Craig. We look forward to your letters!

Fishing for Phishers is a Full-Time Job


By Ian Moyse, EMEA Channel Director

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We seem to take phishing attacks for granted these days, in much the same way that we’ve accepted spam as a natural, and inevitable, by-product of email. Some experts believe that one of the best solutions to thwart phishing attacks is end-user training, but I doubt training alone can be a viable solution. Can we really train every computer user to be sufficiently security literate, such that anyone can distinguish a phishing message from a genuine bank email? I doubt that it is possible, especially given how specific the details in spear phishing (phishing targeted at specific people and/or companies) attacks have become.

It used to be that thieves could satiate their hunger for evil (and money) merely through the emulation of a consumer bank or a PayPal login screen. While those low-hanging-fruit scams show no signs of abating, even following some major busts of phishing rings, we’ve seen new types of phishing attacks that wear the mask of a Web security product, persuading users to follow through on fake spam quarantine messages, or security update alerts, sometimes using the name of real vendors. It’s all very plausible.

Unfortunately, the average user is not a trained security expert—and why should he or she be? Criminals lure us into phishing and email scams in much the same way that street cons lure some people into losing their wallet at Three-card Monte. We let our curiosity get the best of us, and at times can be gullible. Like street hustlers, cybercriminals aren’t afraid to experiment with hacking our inclinations (or, as many security experts call it, social engineering). The volume of phishing attacks has increased, as have their variety and sophistication. Even security experts struggle to  identify some of the fakes.

The phishers cast their rods farther and with more efficiency than ever before. They can easily download phishing site creation tools (yes they exist) and produce convincing messages and pages. Expecting an average PC user to beat these guys without any help is tantamount to pitting an average golfer against Tiger Woods (albeit a few years ago; no offense, Tiger). The criminal’s job is to create online scams that work, and the returns on their investments are huge. Why would we expect non-criminally-minded users to be more adept at spotting scams, than scammers are at reeling in the users?

Technology has to step up its game. We need to continue to make it harder and less lucrative for online scammers to do their “jobs.” That’s really the most effective way to stop phishers from attacking our end users.

Tips to Avoid Tax Season Scams


By Jeff Horne, Director, Threat Research

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As tax season rolls around again in the US and UK, it seems like a good time to revisit the perils taxpayers face seemingly every year at around this time.

Phishing attacks against taxpayers are already in full swing — not that they haven’t been going continuously since last year. But this is high season for scams involving Web pages that look like the IRS or HMRC’s own Web site.

Scam messages typically contain dire warnings or outrageously large promises for a refund. The messages often are presented as if they originate from a tax authority, but contain links leading to phishing Web pages, or malicious attached files.

These scam pages typically appear to look exactly like a page on the real IRS or HMRC Web site. If you receive such a message, don’t reply to the sender, don’t email any sensitive information, and don’t follow any link in the message.

The pages promise to automatically transfer a tax refund to the recipient’s bank account, if you only would provide the scam artist with your complete banking, credit card, and personal details.

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WoW Expansion Beta Likely to Spawn Phishers, Scams


By Andrew Brandt

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Blizzard’s announcement today that they will begin a closed beta-test for the latest expansion pack is likely to generate a lot of excitement among that particularly low breed of online criminals who steal the fruits of other people’s entertainment when they commandeer passwords for other players.

While it’s hard to believe that most players of online games aren’t aware of the profusion of phishing sites attempting to steal logins, the problem clearly isn’t going away, so the warnings remain the same: Keep a close eye on your browser’s Address Bar, and make sure you’re really logging into Blizzard’s Web site, and not some phishing creep’s trap.

If history serves, they’ll try to lure you with false promises of getting access to the beta. Don’t fall for the trap.

(Tip ‘o the hat to Threat Research Analyst Curtis Fechner for the breaking news tip.)

Phisher Puts Antiphishing Tool in the Crosshairs


By Andrew Brandt

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A small-time Trojan has decided to butt heads with a big-time anti-phishing tool, and ended up with dirt on its face. The malware looks like a fairly generic clone of Trojan-Phisher-SABanks, with an extra feature that sounds like it might be a good selling point for cheap cybercrooks intent on stealing a few bank passwords for fun and profit. The trojan attempts to disable or delete parts of Trusteer’s Rapport anti-phishing software.

And fails, miserably.

One version of the Trojan drops, then executes, a batch file that attempts to delete the main application. Another drops a batch which targets a binary file named config.js, buried a few levels below Trusteer’s program folder — four different ways.

Banks use Trusteer as a way to prevent phishers from using falsified Web pages or Trojans from capturing their customers’ passwords when those customers log in.

Unfortunately for the cyberschnooks who wrote this claptrap, and luckily for the rest of us, they didn’t count on Trusteer protecting its components or files in any way. Fortunately, in each of our tests, Rapport handily defeated the meager, unsuccessful attempts by the spy (which we call Trojan-Phisher-Rancor) to delete the application or its configuration file.

Banks contract with Trusteer to use Rapport to handle the security of online banking logins, so you can’t just use the software with any bank Web site, but the list of banks using the service includes some of the banks targeted most frequently by phishers: HSBC, SunTrust, BBVA Compass, Royal Bank of Scotland, and Fifth Third Bank (among others).

While this appears to be an isolated (and, for now, totally inept) incident of an easily defeated phishing Trojan that attempts to disable this particular anti-phishing software, it isn’t a good idea to underestimate the enemy. Clearly this attempt was a failure, but the next one might not be.
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8 Tips for Filing Taxes Online Safely


By Mike Kronenberg

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Getting ready to file your taxes online — and doing it at the last minute? Well, cyber-scammers are ready for you. Thieves are schemers, and they’ve got a bag full of tricks to steal your identity. You might even be doing things to make their job easier. And if you use a PC at work to do your return,  identity theft could be as simple as a crook (or an unscrupulous coworker) digging around and finding sensitive files.

One might send you an e-mail that offers a quick refund — or a warning about a problem with your already-filed tax return. Maybe they’ll pitch you with an expert’s review of your tax return, or helpfully offer advice, asking for all the sensitive financial details you’d normally put on your return so they can “look up your account.”

Here are eight tips to stay one step ahead of these virtual pickpockets and protect yourself.

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Twitter Phish Floods Network with Short URLs


By Andrew Brandt

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All day, I’ve been getting reports from my Twitter-using friends and acquaintances that they’ve been receiving tweets of short URLs. I took a look and it looks like another phishing campaign aimed at users of the social network is underway. The short URLs, prefaced with the message “This you???” lead to a fake Twitter login page.

The fake login page is hosted on a domain that points to a server in China. Other domains that are currently hosted on that same server’s IP address, including bzpharma.net, have previously been implicated in earlier Twitter spam campaigns. The same domain appears to also be attempting to phish credentials to AOL’s Bebo social network, and has reportedly begun spamming users with fake pharma ads.

It appears a lot of people may get tripped up in the rush to see what the link is all about. After you type anything at all into the phishing version of the Twitter login form, your browser is redirected to a hastily created, empty blog page on Blogspot. Meanwhile, the tweets keep on coming.

Just a reminder to our Twitter fans: Please look at the address bar before you enter your Twitter credentials. As you can see from the screenshot above, it’s painfully obvious that this is not the legitimate twitter.com URL.

Tax-Themed Phishing Scams Cross More National Borders


By Andrew Brandt

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Sometimes, the early bird gets the worm — and not in a good way. People who file their tax returns early are being targeted by a phishing scam that comes with the promise of a big income tax refund.

Unlike previous tax-themed scams, which have been based on the stick — fake warnings or penalties supposedly issued by the Internal Revenue Service and its UK counterpart the HMRC — these carrot Tax Refund Online Form frauds promising payouts appear to originate from different countries’ tax authorities, notably those of India and Canada.

We’ve come across a number of identical pages that have been cleverly designed to resemble the appearance of the Web sites of India’s Income Tax Department and the Canada Revenue Agency (CRA). The fake CRA “Tax refund online form” claims that the recipient will receive CAN$386 — a nontrivial sum — if they provide the necessary credit card information in the form. Wait, what?

The fake page supposedly from India (which inexplicably refers to the Indian Ministry of Finance as the IRS) tells prospective victims that they stand to gain a whopping 820.50 rupees for filling out a form with not only full credit card details but also a bank account and routing number, and debit card PIN, then waiting two to three business days for the information to be “processed” or, as we call it in this country, “stolen, used to commit fraudulent purchases, then discarded.”

And yes, you read that right – 820.50 rupees. For those unfamiliar with current rupee-to-dollar exchange rates, at a little over 46 rupees to the dollar, that’s a false promise you will receive…wait for it…nearly eighteen US dollars.

News flash, income tax filers: If you have been following the law and filing tax returns, and your respective government wants to issue you a refund, they already know where your bank accounts are.
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Friends, Followers, Fans: Be On Guard in 2010


By Mike Kronenberg

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Do you use a social networking site? Be prepared, because I predict in 2010 it’ll be a major target for cyber criminals. Among the threat experts here at Webroot, we’ve discussed the ROI opportunity that social networks present an enterprising hacker who strings together the personal information people choose to share on social networks, or who creates a program to infect PCs with one click of a malicious link.

I’ve also discussed the issue with my colleagues in the security industry. Each of us acknowledges that users of all kinds – be it individuals, public figures, nonprofits, or corporations – assume a certain level of risk when signing on to one. But we all agree social networks are pretty much essential in today’s networked society and economy.

Given that, I’d like to share my take on the top five reasons why social networks hold such great appeal for cybercriminals so you can begin thinking about how you’ll use them in 2010. Continue reading

Internet Security Trends – A Look Back at 2009, A Look Ahead to 2010


By Gerhard Eschelbeck

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It’s been a busy year in Internet security — cybercriminals were crafty and creative while we security vendors worked hard to stay a step ahead. Let’s take a look back at the biggest security trends of 2009, and at predictions for what’s ahead in 2010.

2009 – The Year in Review

Conficker. Targeted at enterprise networks but also crossing over to individuals who could bring it home on a USB stick, Conficker generated a lot of media discussion which drove confusion among consumers and concern among IT admins. Conficker renewed the public’s focus on Internet security, at a time when the threat landscape was growing more complex.

Consolidation. In 2009, we saw Symantec acquire MessageLabs, McAfee acquire MX Logic, Cisco acquire ScanSafe, M86 acquire Finjan, and Barracuda acquire Purewire. Many large vendors have track records of poorly integrating smaller companies after acquiring them for a key piece of technology. At the endof this year, we’re left asking, will true innovation now only be possible among the few independent vendors remaining?

Social Media. Concerned about productivity and infection, enterprises struggled with corporate usage policies of social networks — media that is now ubiquitous, and also integral to communicating with and understanding customers. Meanwhile, consumers adopted social networks en masse, providing cybercriminals with a huge target for harvesting personal data via Koobface and various spam campaigns.

The Cloud. While the definition of “cloud computing” and “in the cloud” held different meanings in 2009, enterprises continued to adopt security as a service for its easier, faster, more efficient and cost-effective distribution of security updates. Vendors extended their SaaS-based technology into their consumer solutions after proven success in the enterprise market — an exciting convergence of technologies.

Malware Trends. We saw a changing Internet user who is highly mobile, presenting a new set of attack vectors for malware authors. We also saw increasingly sophisticated malware — cybercriminals using email to distribute malicious Web links and manipulating SEO by programming malicious links near the top of search results for popular news stories — and an explosion of social engineering tactics employing fake security alerts and rogue AV products with new variants launched seemingly in real-time.

2010 — The Year Ahead

Threat Landscape. The malware attacks of today are different than in recent years. Hybrid malware, combining the use of Web and email to carry out sophisticated attacks, will become even more prevalent in 2010. Narrowly targeted malware, which requires the presence of specific applications or data to engage in malicious activity, will also be on the rise. Finally, the increasing “real-feel” of phishing sites and emails — as evidenced by a recent Verified by Visa scam — are keeping security vendors, IT directors and consumers on their toes.

Social Media. Attacks on social networks will continue to increase in volume and scope, targeting communities such as Facebook and Twitter as well as those we’ll see emerge in the coming year. Social networks present a very good ROI for cybercriminals using them as a platform for perpetrating URL-based attacks. This trend will intensify — through shortened links, user-generated content, videos, and so forth. Friend, Follower, Tweeter, beware.

The Cloud Grows. We predict cloud computing as the computing platform, such as the Amazon data center model, will be the next generation of the Internet. Computing will become like a utility, similar to how we use electricity today. We will pay for what we use; the PC will become the visualization tool we look into for applications in the cloud. More cloud computing platforms will become available as we capitalize on this economical, scalable model.

While this may seem like a daunting list of threats and predictions, the good news is, the security industry has never been stronger: The level of innovation, the raised awareness, the healthy competition among vendors — together make for an optimistic outlook. We at Webroot wil continue to work hard to create effective technologies to make the Internet and the cloud a safe place for consumers and businesses alike.

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