With Great Power Comes Great Responsibility


By Ian Moyse, EMEA Channel Director

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The cloud delivery model gives vendors a great amount of power. It is easier to create, deploy, maintain and enhance a service than it has been at any other point in computing history. Just look at Facebook, which grew to 500 million members in a very short period of time. People readily share within it, many with a limited understanding of the potential risks to their private information.

The ability to make an enhancement and almost instantly put it into the customer’s hands is immensely powerful – and immensely dangerous. If you’re a software vendor and distribute software with a bug, the effect propagates slowly as people install the update. And often, you’ll hear about the problem and get a chance to fix it before many customers even become aware. With cloud technology, however, such mistakes instantly propagate to all users. Because of this ability to quickly affect a wide range of customers, the responsibility for a cloud vendor is greater than we have seen before.

As the industry rushes to capitalize on the cloud delivery model, users are faced with more and more choices, making it harder to distinguish between a robust, reputable vendor and a small, possibly risky, player. Selecting a safe bet vendor is critical. Many are software vendors that are just dipping their toes into cloud technology. But the cloud is a very different world, and there is a different approach and mindset to deliver upon.

It is up to customers and resellers to perform due diligence on cloud vendors so they can deliver success stories to their customers and business associates. As in any market, there are pros and cons and good and bad providers. Customers and resellers need to take the time to make educated decisions to discern the good from the bad, the safe from the risky. And cloud vendors need to invest in the expertise and solutions required to deliver the high quality of service customers expect.

The benefits of cloud technology far outweigh the potential risks, both in terms of power and quality of service. Smaller businesses and individual consumers can now access robust applications that were previously affordable only by larger firms. The risks can be mitigated by performing educated decisions and being diligent in your choices. There are plenty of options, and it is up to you to select a vendor who can responsibly manage the power of the cloud.

The Big Picture for 2011 Security Trends


By Gerhard Eschelbeck

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As 2010 winds down, I wanted to pull out the crystal ball and talk for a moment about where the security industry seems to be heading in the coming year, and where we anticipate threats and targets.

Mobile platforms: If you’re reading this, there’s a good chance you have either an iPhone, an Android phone, or a Blackberry in your pocket, case, or on your desk right now. If that’s true, then the data on that device is the next big target for criminals, and the newest front in the war on cybercrime. Users have embraced the advantages of mobile platforms, and even though IT admins may officially consider some or all of them “unsupported” in some organizations, you can’t abandon users who will choose convenience over strict IT policy. I predict that mobile platforms will continue to grow at a rapid pace, and we’ll soon reach the threshold level where malware creators start to take notice in significant numbers. IT admins should embrace these new platforms, and take steps to protect users who insist upon having them, even though doing so may make their work harder.

Social engineering: Whether you use a single PC at home, or manage a network of 25,000 laptops and desktops at work, social engineering scams have become so convincing that it’s a wonder IT admins ever get a good night’s rest.

It doesn’t matter how comprehensive your patch and update schedule is — when a sufficiently convincing spam email reaches a gullible employee, all bets are off. With targeted attacks becoming more common, the best defense against this threat continues to be education. Every user, from the newest administrative assistant to the C-level executives, needs training in identifying and avoiding fraudulent email and other messages, harmful file attachments, and Internet behavior that can lead to trouble.

Cloud vs. Desktop: We’ve seen demand for cloud-based services increasing across all segments of the business. In small and medium-sized businesses, we’re continuing to see strong demand for cloud-based solutions, and we expect that to continue next year. Overworked admins like the ease of administration and the performance benefits of cloud security services. And for the first time, we’re seeing consumers getting interested in the advantages the cloud brings to PC protection, including the speed that updates make it to the user of an infected computer.

At the larger end of the enterprise business segment, IT administrators must juggle the requirements of government regulations with the performance advantages that cloud services have to offer. In those cases where security regulations may not permit some kinds of data to move out into the wider Internet, we’ve seen a demand for what we call private cloud architecture — something that offers the performance benefits and features of a cloud solution, within an organization, while, at the same time, satisfying regulatory constraints on how companies move or store data.

We also can see how criminals have developed a taste for the vast volumes of sensitive data stored in the cloud, and anticipate that malware creators and other attackers will try to steal data stored in the cloud with increasing frequency.

Security Updates: More than 60 percent of malware attacks come from known vulnerabilities, so no matter whether you’re a one-person shop, or manage many thousands of desktops, maintaining not only the operating system but also the third party applications on which you (and your organization) depend should be a top priority. Besides office applications, attacks in the past year have focused on programs like Adobe Reader, Java, Flash, AutoCAD, media players, graphic design tools, and various browsers and browser plug-ins. IT departments should never let a new computer get to an employee that has anything older than the very latest build of these critical applications.

Consolidation: While not expressly a security trend, larger companies — some in the security space, and some that have not previously played there — have been augmenting their offerings. Intel’s purchase of McAfee, for example, appears to extend their platform beyond mere chipmaking. Other acquisitions, such as Webroot’s purchase of Brightcloud and Prevx, help companies acquire capabilities that can defend against, or remediate, a specific kind of threat. HP, IBM, and Symantec have done similar things, and with each acquisition, the companies gain another part of a toolkit they can use to respond to emerging threats. We expect to see more companies in this space merge and transform themselves over the next year.wordpress blog stats

Our Twitter Q&A with Threat Research Director Jeff Horne


By Jeff Horne

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On December 11, 2009, users of Twitter submitted questions to Webroot’s Director of Threat Research, Jeff Horne, as part of a live Q&A session. Webroot’s Twitter followers asked questions about connecting safely to the Internet while traveling during the holidays. A variety of questions came in live, with some others through direct messages in advance, and one non-twitter user asked a question via Webroot’s Facebook page. The interview was tracked using the #webroot hashtag, which has been omitted from the tweets to make them easier to read. We’ve posted a transcript of the Q&A on the following page.

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Oh, Hush Chicken Little – The Sky is Not Falling: Why Cloud Security is Still Safe


By Brian Czarny

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This week it was impossible to escape the “big news” that Twitter got hacked. The French hacker, known as “Hacker Croll,” who made headlines back in May for a similar Twitter breach, was at it again. This time he managed to get his hands on at least 310 sensitive Twitter business documents by gaining access to an employee’s email account, subsequently using information found in that account to then access the employee’s Google Apps account to steal the confidential company documents. The hacker sent the documents to TechCrunch, who then chose to publish them along with an account of the breach.

This highly publicized breach got people talking, and ignited a wave of speculation about two things: first, about the security of passwords and how easy it is to guess the answer to someone’s security question based on publicly available information found on social media sites; and second, about the security of data stored “in the cloud” – in this case, Google Apps.

chicken little JPEG

Oh no, the sky is falling!

Our data isn’t safe in the cloud!

On the second point, let’s not take this too far. This incident has little to do with the security of the cloud apps themselves. It is much more about the first point and the security practices that users of all Web sites and applications – whether they are banking sites, social media sites or cloud applications – should be employing in their day-to-day use.

The key learning end users should take from this incident is that password security is critical, both in terms of the passwords you choose as well as the amount of data you expose publicly through social media sites like Twitter and Facebook.

Twitter spells this out on its blog response and even Hacker Croll himself articulates that his intention is to teach people a lesson about the security holes in secret questions:

What I would like to say is that even the biggest and the strongest do silly things without realizing it and I hope that my action will help them to realize that nobody is safe on the net. If I did this it’s to educate those people who feel more secure than simple Internet novices. And security starts with simple things like secret questions because many people don’t realise the impact of these question on their life if somebody is able to crack them.”

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What Keeps IT Professionals Up at Night


By Brian Czarny

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Webroot recently surveyed more than 300 email and Web security professionals about email management, compliance, archiving, encryption, spam, viruses, Web filtering and Web-based malware attacks.  Our research shows that security practices and risk perceptions have evolved over the last year – the top three security concerns are email threat protection, data security/confidentiality and Web threat protection.  Other highlights of the survey include:

  • Security professionals are clearly worried about insufficient resources for Web security– a potential result of the economic downturn.
  • The large number of organizations that were required to retrieve email for legal or compliance reasons within the last year indicates that email archiving services are becoming increasingly important.
  • Most companies experienced some type of negative impact due to Web-based threats over the last 12 months, ranging from server outages and disrupted business activities to compromised data or transactions.
  • 23% of survey respondents experienced a data breach – which cost between $10,000 and $1 million:

Companies with a Data Breach

Just two weeks ago, Heartland Payment Systems disclosed that intruders hacked into the computers it uses to process 100 million payment card transactions per month for 175,000 merchants in one of the largest breaches on record.  This past April, the Virginia Department of Health Professions learned that its Prescription Monitoring Program (PMP) computer system had been accessed by an unauthorized user – who then demanded $10 million to return over 8 million patient records and 35 million prescriptions.

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Malware targets mobile IMers


By Andrew Brandt

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20090507_sms_comeon1Once in a while, you don’t have to do anything at all and malware just drops into your lap. That happened to me the other day, when I received a buddy request from a total stranger in my decade-old ICQ instant messenger account. It’s never failed to be a rich source for malicious links, SPIM, and other fun stuff (that is, from a malware research perspective).

ICQ is a multi-lingual community, and this request was written in the Cyrillic alphabet. My client didn’t render it properly, so I couldn’t read the text of the come-on. But I could read the plain-ASCII URL that was linked at the bottom. So, curious, I took a look. The page looks pretty basic, with text (badly translated to English) which reads “There is my candid photos))do you will hear me on him?” and a link to download a file.

20090507_sms_link

I’m a sucker for grammatically tortured social engineering, so I couldn’t resist. Yes, I thought to myself, I do will hear you on him.

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