Much thanks to Microsoft and Firefox 4 for letting this happen.

1. Does Webroot automatically identify and block such malware? If so, which versions.

2. If not, what should the computer user do, specifically, if such a malware pop-up is presented to him/her? Does the threat need to be removed? How must it be removed.

3. If a user installs the the malware, what should be done? Often, my wife or mother-in-law will tell me after the fact that they may have clicked on something that said they had a virus, for example. Often, I try to help, but must start with somebody’s vague recollection.

Most of us are pretty dumb when it comes to these things. Virus protection is not our full time job. The insider jargon that is sometimes used in these reports is meaningless to us. Keep it simple and direct, and we’ll love you for it.

Overall. High compliments for doing this report and keeping the customer in mind. That is why I’ve been a very satisified Webroot user for many years.

Steve Wynkoop
Denver, Colo.

The descriptions above are all cutesey and imply that this beast is simply an annoyance. On the contrary, it really corrupted stretches of the hard drive and deleted (or worse, stole) every file in our personal folder including spreadsheets, word docs, and thousands of family photos. True, it is easy enough to remove in safe mode but even the required system restore could not recover any of our personal files. Even now, our system isn’t right.

I’d like very much to choke the living shit out of the losers that wrote this program. It’s a shame these people don’t direct their energy toward world peace. War and crime would be history.